welcome to the forum chevy customer svc. i read thru some of your responses to some of the threads and im sure you are wanting to help people but(i mean this in the nicest way) making an appointment is not really what people always need (they could of made that appointment themselves) usually what people are looking for is some friendly(free) advice.usually the appointment will cost us a fair bit(unless covered by warranty) people ask questions here about problems which are sometimes common problems we all have and we share the solutions.so we are dealing with things like poor quality timing belts(which we share advice and change them ourselves) we are dealing with poor quality bushings in the rear axle(gm dealership would like 1600.00 to change entire rear axle) we have adapted to using volkswagen bushings to fit at a cost of 60.00.this is only 2 examples of many.so basically all im saying is we all know that we can make an appointment at the dealership or a trusted local garage, but if you recieve a reply that is a little abrasive from some1 you need to realize its not personal just many people dont neccessarily trust the stealerships.again dont mean any harm or insult i am only giving my opinion as many others will probly do the same.