Quote Originally Posted by Thymeclock View Post
See? I predicted what the girls at GM would say. They "reach out" to everyone with soothing, saccharine words. And that is ALL they ever do.

Maybe there no girls at GM responding to customers - just a bunch of programmed robots that only recite canned scripts.



"...and to help point out the more crooked Dealerships that try to deny Legitamate Warranty Repairs, and force them to comply."

No, on second thought robots and computers would know how to spell "legitimate" without capitalization.

"Help point out"? Are you GM reps willing to post a list here of the dealers that you know that are "crooked" in your own description of them? If GM knows (as you just admitted) that it has "crooked" dealers why are they still allowed to be in business?

I'll bet you never will say who those "crooked" dealers are. They might be in the majority.

"Talk is cheap" and words from GM reps are worth nothing. Camo is right. You'd have to be a fool to trust them.
Hey Thymeclock,

I understand your concerns and we really do appreciate any feedback you may have. The certified GM dealerships are our "eyes and ears" to customer repairs and diagnosis and we rely heavily on them to inform us of any outcome with the customers. However, we have the resources to reach out to any dealership that has given poor service to anyone who has received it. Customer satisfaction is a priority, and we connect directly with the Customer Experience Manager to compliment or report a bad experience. Please let me know if anyone has any further questions or concerns. We would be happy to do the best we can .

Patsy G
Chevrolet Customer Care