GM Parts FAIL Rant

[2010AveoLT]

I feel ya 2010 LT, just for assurances sake I took in my car which I know use for about 600 miles a week for my new gig and paid just under $500 for 2 sensors that would have took me 30-45minutes to swap n about $150 for parts , but piece of mind that the car is in optimal condition is priceless- cant afford the random mishap

well, it WAS $496.49, but the Lovely State I live in Decided to Slap $48.41 on because we have THE HIGHEST Sales Tax IN THE ENTIRE COUNTRY (9.75%)

[AndrewButler05]

Hey there,

I'm happy to hear that the ScootaDrive is back and performing the way it should! I apologize for the outcome of the price, but I'm pleased to hear that the dealership was able to take care of your concerns. Please let me know if you have any further questions in the future!

Patsy G
Chevrolet Customer Care

I just simply CANNOT understand why one sensor that books for about $100 and takes 10 minutes to install costs $400 in labor to install. It's on the front of the engine and NOTHING has to be removed to get to it!

Answer that one Patsy! Not to be rude, but it's not like it's a Timing Belt or something else that's huge.

To be perfectly honest, I would've had them diagnose it and would've done the repair myself. I REFUSE to step foot on the lot of our CROOKED dealer and have NOT been back since the first "free" oil change after I bought Chewy.

I simply find it amusing that she cannot answer this question without mentioning their customer service policies.

I don't intend to rake Patsy or anyone else at GM over the coals, I just want an HONEST reason of why such a SMALL repair costs SO much! I'm furious and it isn't/wasn't my car, my time, or my money.

[Chevy Customer Svc]

Hi Andrew,

We sincerely apologize for your displeasure and I can understand your frustration. We will be glad to contact your dealership on your behalf in order to further discuss your concern. Feel free to send us a private message with your full contact information, VIN, current mileage, and involved dealership name if you would like for us to do so.

Kristen A. (Assisting Patsy)
Chevrolet Customer Care

[AndrewButler05]

Hi Andrew,

We sincerely apologize for your displeasure and I can understand your frustration. We will be glad to contact your dealership on your behalf in order to further discuss your concern. Feel free to send us a private message with your full contact information, VIN, current mileage, and involved dealership name if you would like for us to do so.

Kristen A. (Assisting Patsy)
Chevrolet Customer Care

I rest my case... *everyone nods in agreement*

[Thymeclock]

I rest my case... *everyone nods in agreement*

What's a canned response called?

Everyone knows this word. It stats with an "S" and ends with a "AM". It's literally packaged and sold in a can.

S(_)AM. Can all you boys & girls fill in the blank and supply the missing letter?

Hint: It could also be a C, because that also fits this puzzle. But that's not the answer we're looking for today. The right answer for now, is to fill in a different letter.

"H, I , J, K, L, M, N, O..."

Corporate

[2010AveoLT]

Andrew, I actually asked my dealer why it takes an Hour and Six Minutes to replace the Downstream oxygen Sensor (and they just skirted around the question), when I could have done it myself in a quarter of the time. but as I mentioned before, that "Oxygen Sensor Heater Resistance Relearn" and the fact that my school's Tech 2 (With the Proper CANDi Module!) only goes up to the 2009 model year, is what stopped me from doing it myself. when it comes time in 29,000 miles to do my first Timing belt service, I WILL be Doing that procedure MYSELF!

EDIT: this is just a little theory, but I think I got charged with that $250 in labor, because my Dealer's Building was Recently remodeled to the Corporate Look, and this is just the Dealer Recouping the costs of the Remodel.

[Thymeclock]

EDIT: this is just a little theory, but I think I got charged with that $250 in labor, because my Dealer's Building was Recently remodeled to the Corporate Look, and this is just the Dealer Recouping the costs of the Remodel.

That's not just a theory. That's more like an astute observation.

[AndrewButler05]

I still think that you were royally screwed with that price. I realize that you couldn't do it yourself, but regardless $500 was way too much money for that procedure. When my Timing belt was replaced under warranty it was a $700 fix. That is understandable, this is not. Even if the building was recently remodeled, (so was ours) that doesn't justify royally hosing everyone to make up for it.

I'm starting to wish they would simply ban the GM reps from this forum. Their spam responses are useless, most likely if someone comes here they HATE their dealer and are attempting to do something/repair themselves. Or simply don't want to be ripped a new one when they go in for some minor repair.

I'm to the point that I was to reach through Patsy's computer (or whoever is filling in at the moment) and break his/hers keyboard. This is becoming a nuance, everyone almost always ignores them so what's the point of them posting and being here? Not to mention that a significant portion of the Aveos here have passed the factory warranty, and that's the main reason that the owners no long associate with the stealerships. Some simply want a second opinion, but most use repair shops outside of the dealers.

If I ever start a thread and the GM reps reply, I'd delete their post if I could.