well i even went as far and called GM to get some problems resolved. and this is only two of many, ie......when the shop worked on my car it would always come back w/ chips in the paint(when thay took my back seat out to sew a tear in it) ,weather stripping torn (when thay replaced my faulty wiper arms)so every time thay worked on my car i would always go back for another problem, so i think thay were jus fed up w/ my complants and they (GM) were the ones who told me that the dealership would no longer be willing to help me.