Quote Originally Posted by Thymeclock View Post
I know for a fact that the reimbursement from GM to dealers for warranty work is less than what the dealer can charge (or should we say gouge out of?) paying customers who bring their cars in for repair and are clueless that they are being overcharged. I know because I happened to see the paperwork including the reimbursement figures for the work done on my car while they were preparing the sign off statement. That's why they don't want to do warranty work - it's simply not as profitable for them. But if you are a car dealer warranty work comes with the territory; and you won't develop customer satisfaction or repeat sales for that brand by giving the consumer a hard time about warranty work that is due him.
Do you remember how much the reimbursement was, and also what the customer bill would have been?
JMO that this warranty stuff would work best if GM (or any maker) would reimburse the dealer the "wholesale" cost of the job (parts + labor). Any less gets the dealers pi$$ed-off and trying to duck out of doing these repairs. Any more, and the dealers will want to "find" warranty repairs. If warranty is break-even for the dealer, then it should just become filler work - they can't be 100% busy on non-warranty stuff. But I do agree completely with you that your dealer should have just sucked it up, put on a smiley face, and get the repair done immediately. It's obvious that trying to enhance the Chevy brand and image is not important to them. But, that said I can also have just a bit of sympathy (did I actually say that ), if they're losing money every time a warranty job shows up.