Quote Originally Posted by avguy View Post
Do you remember how much the reimbursement was, and also what the customer bill would have been?
JMO that this warranty stuff would work best if GM (or any maker) would reimburse the dealer the "wholesale" cost of the job (parts + labor). Any less gets the dealers pi$$ed-off and trying to duck out of doing these repairs. Any more, and the dealers will want to "find" warranty repairs. If warranty is break-even for the dealer, then it should just become filler work - they can't be 100% busy on non-warranty stuff. But I do agree completely with you that your dealer should have just sucked it up, put on a smiley face, and get the repair done immediately. It's obvious that trying to enhance the Chevy brand and image is not important to them. But, that said I can also have just a bit of sympathy (did I actually say that ), if they're losing money every time a warranty job shows up.
I agree completely. From the glance at the back of the service ticket I saw, the amount (around $150 with some calculated add-ons) of a fair wholesale cost is what they were reimbursed. The home office of GM is not stupid - they will reimburse their dealership only what the wholesale cost of the job is worth. But as it took their service crew several days to diagnose and rectify the problem due to lack of competence, (they kept the car for 5 days) you can see where they are not making any profit on it, or are probably actually losing money on any labor involved. I also got the general impression that this dealership might be on the skids. Several years ago, when my car was almost new and it needed warranty work the same dealer gave me a loaner car and corrected the problem relatively promptly. This time they had the gall to tell me that my previous experience of their providing me with a loaner car was "a mistake". Now there is a new service manager and the staff seems more interested in shucking and jiving the customer than providing dedicated service. A high turnover rate of management and staff in any business establishment is a bad sign. There is less than 2 months left on my 3 year warranty. If anything else goes wrong I certainly won't be returning to that dealership.