Quote Originally Posted by AveoJunk View Post
I totally agree. Customer service after the sale is more important than anything, including the initial cost of the purchase. This is true in any industry and goes a long way for repeat business, or the lack thereof.

This is why I don't understand why GM refuses to make the customer happy. I understand that the Aveo is/was an entry level car and was "cheap" and you get what you pay for and all, but how about maybe a first time car buyer gets one, think about it, he may buy another 10+ cars in his lifetime. A bad experience with GM and he never comes back, but go out of your way and make him happy IF he has a problem and you might have a loyal customer for life.

I don't know why GM has chosen this philosophy, in the long run, they will lose their customers.

As stated, all cars have problems, every industry has problems, it is how they are handled that makes the difference in how a company is viewed.

GM customer service rep, can you answer this?
AveoJunk,

You are correct that the car owner's experience after the sale is crucial to whether or not that customer will continue to support a particular brand. GM recognizes this and hopefully the following two articles will help peel back a bit of the exterior of GM to show you what we're up to on the inside.

GM

GM J.D. Power Initial Quality Awards | GM.com (and for more details about the awards, see About the GM J.D. Power Initial Quality Awards | GM.com). J.D. Power Awards are centered around Customer satisfaction.

I can understand that you're speaking more specifically about the Aveo, and also about experiences with dealerships. We are continually striving to improve your experience as a customer here in the Social Media department and are working alongside dealership service departments country wide to better serve you, our customer.

Please don't ever hesitate to contact us if you ever have anything you wish to discuss regarding a vehicle or dealership concern.

Regards,
Sarah
Chevrolet Customer Care