Not fixed good bye gm

[2009-Red-P-O-S]

I finally replaced the out put shaft gear speed sensor in my 2009 Aveo LT Did not fix the issue Took to dealer for further diagnostics, They told me that the radiator has an internal leak that allowed tranny fluid and antifreeze water mixture to mix and now the transmission is destroying itself from the inside out. They said they cannot drain it and flush it because the damage is done. tThey said it is a sealed transmission so they cannot open it up and clean it out and replace what needs to be replaced. They said I need a new radiator first ($577 just for the part plus hoses) and possibly a water pump. Then They would run a new diagnostic on the trans and figure out is the trans and computer need changing or just the trans estimate was $3800 to $5000

To say the least I am very upset. I have a 1978 Nova L250 that runs better than and gets better gas mileage than this piece of Government junk. Cash for clunkers gave me a clunker and I am very up set by this whole experience...My takeaway from this is this NO MORE Government Motors CARS FOR ME unless they are 30 years or older. I can't believe that this Aveo is an offering from the same company that made my Nova different worlds different mind set different values different level of CARE.

My wife and I are now looking for a late model Toyota or Honda and to tell you the truth, the best car we ever owned was a Hyundai Elantra Wagon. even after I hit a guard rail at 65 MPH and we had the body work done it was still a better car than this Aveo When I found out the Aveo was a Korean inport I was happy because of the experience we had with our Hyundai. But I learned very quickly that Daewoo is definmitely not Hyundai.

This may very well be my last post other than a good bye once we get rid of the Red P-O-S I hope you all fix your issues and keep your vehicles running alot longer than we have been able to keep ours going. Good luck and God Bless you all thank you all who provided input and help with our issues.

Tim

[petrified.rabbit]

Sounds like you have a crappy dealership to me. The drivetrain has a 100k/5 year warranty, that would cover the transmission i would think.

[AveoJunk]

Another happy customer. Yeah let's see if Chevy Customer Service chimes in here. Hah!

Sounds like you have a crappy dealership to me. The drivetrain has a 100k/5 year warranty, that would cover the transmission i would think.

Hmmm...just a guess here but I would venture to say that Chevy will claim the sensor is an electronic part and therefore not covered under the drivetrain warranty.....just like my brake light switch, it was an electronic part.

They have an excuse for EVERYTHING. and it wasn't just a crappy dealer, GM backs up the dealers.

C'mon the Aveo is sooo CRAPPY they had to change the name to distance them from the bad reviews.

[petrified.rabbit]

Hmmm...just a guess here but I would venture to say that Chevy will claim the sensor is an electronic part and therefore not covered under the drivetrain warranty.....just like my brake light switch, it was an electronic part.

They have an excuse for EVERYTHING. and it wasn't just a crappy dealer, GM backs up the dealers.

C'mon the Aveo is sooo CRAPPY they had to change the name to distance them from the bad reviews.

I have to agree that gm does back their dealers which sucks when the dealer is in the wrong. My dealership is really good though, and although I only had an o2 sensor issue with mine. (never did get the coil pack boot recall done) My dealership replaced my tires under warranty when I took it in for one of my complimentary oil changes.. So i would say i had a VERY GOOD dealership that made my experience good.

The thing is and not just with the aveo, all cars have problems it whether or not your dealership has the ability to fix it. It seems like (imho) that most gm dealerships have a bunch of guys who can only turn wrenches on 305s and 350s. And everything else is foreign to them, especially the aveo.. honda, vw, kia, toyota have about the same overall track record from what i can see of break downs. but since theirs are trained on every model of car, their cars get fixed quicker and the first time. I know people personally with 20+ break downs of their honda, and most of the time it is fixed in a day. I needed an 02 sensor. and it took 2 weeks. I understand the repair, i know how to do it, and it should have been done in 1/2 hour. But they gave me a crappy crappy cobalt to drive instead.

just my $.02, i know i won't convince anyone otherwise.

[AveoJunk]

I have to agree that gm does back their dealers which sucks when the dealer is in the wrong. My dealership is really good though, and although I only had an o2 sensor issue with mine. (never did get the coil pack boot recall done) My dealership replaced my tires under warranty when I took it in for one of my complimentary oil changes.. So i would say i had a VERY GOOD dealership that made my experience good.

I totally agree. Customer service after the sale is more important than anything, including the initial cost of the purchase. This is true in any industry and goes a long way for repeat business, or the lack thereof.

This is why I don't understand why GM refuses to make the customer happy. I understand that the Aveo is/was an entry level car and was "cheap" and you get what you pay for and all, but how about maybe a first time car buyer gets one, think about it, he may buy another 10+ cars in his lifetime. A bad experience with GM and he never comes back, but go out of your way and make him happy IF he has a problem and you might have a loyal customer for life.

I don't know why GM has chosen this philosophy, in the long run, they will lose their customers.

As stated, all cars have problems, every industry has problems, it is how they are handled that makes the difference in how a company is viewed.

GM customer service rep, can you answer this?

[avguy]

.... Ill stick with my Honda civic si that would blow this car out the water in reverse. ....

.... As stated, all cars have problems, every industry has problems, it is how they are handled that makes the difference in how a company is viewed. ....

I have to say that the 2 quotes above made me chuckle just a bit (no, actually LOL). Honda's great reputation for quality and customer service is legendary. But it's kind of curious that the wonderful Civic had an interesting thing happen in the early 7 gens. Honda put in a bunch of inferior A/T clutches - actually a whole boatload of them. This was a systemic problem, and you can go to the Civic forums and read numerous reports of early failures, particularly 2001. carcomplaints.com had over 630 complaints on this, last time I looked. And what did Honda do about this for their customers? ZERO. NADA. They never admitted any problem whatsoever, even though they were fully aware of it, and changed over to better clutches in later years. They swept this under the rug and got away with it, with not even any apparent damage to their reputation.
And I also happen to know (don't ask) that these same Civics can be BRUTALLY difficult to burp the air out of the system (very small rad passages). You take short drives and warm-up the engine, and everything seems fine. But later on they overheat because there was air trapped that wasn't obvious at all. And when a Civic overheats, the HG will go in the blink of an eys. There are many discussions on this on the Civic forums as well. And, outside of the Civic, I believe there are a fair number of issues with some of the later Hondas as well. And yet their reputation seems to remain high.

Now I'm not saying all this to defend the Aveo, and have no special regard for Chevy either. I'm mentioning this because I think a great deal of this stuff is nothing but smoke and mirrors. Honda is great and Chevy is garbage. Some car guy says it, and then it gets repeated until it becomes fact. What would be great is if every mechanic entered every repair they make into a central database. That would be about the only way to separate real fact from BS and hype.

[Chevy Customer Svc]

I totally agree. Customer service after the sale is more important than anything, including the initial cost of the purchase. This is true in any industry and goes a long way for repeat business, or the lack thereof.

This is why I don't understand why GM refuses to make the customer happy. I understand that the Aveo is/was an entry level car and was "cheap" and you get what you pay for and all, but how about maybe a first time car buyer gets one, think about it, he may buy another 10+ cars in his lifetime. A bad experience with GM and he never comes back, but go out of your way and make him happy IF he has a problem and you might have a loyal customer for life.

I don't know why GM has chosen this philosophy, in the long run, they will lose their customers.

As stated, all cars have problems, every industry has problems, it is how they are handled that makes the difference in how a company is viewed.

GM customer service rep, can you answer this?

AveoJunk,

You are correct that the car owner's experience after the sale is crucial to whether or not that customer will continue to support a particular brand. GM recognizes this and hopefully the following two articles will help peel back a bit of the exterior of GM to show you what we're up to on the inside.

GM

GM J.D. Power Initial Quality Awards | GM.com (and for more details about the awards, see About the GM J.D. Power Initial Quality Awards | GM.com). J.D. Power Awards are centered around Customer satisfaction.

I can understand that you're speaking more specifically about the Aveo, and also about experiences with dealerships. We are continually striving to improve your experience as a customer here in the Social Media department and are working alongside dealership service departments country wide to better serve you, our customer.

Please don't ever hesitate to contact us if you ever have anything you wish to discuss regarding a vehicle or dealership concern.

Regards,
Sarah
Chevrolet Customer Care

[Pooh Man]

Go to another dealer or contact that service rep lady from GM that posts here. When all else fails bring the issue to a higher power. Some one in GM has got to honor the warranty. U may be S... outta luck on your radiator but trans should be covered. I ve been lucky with my aveo but my dealer has been pretty good with the minor sh-t under warranty. Hope u resolve this...

[avguy]

Presumably this is a leak such that the wall of the transmission cooler and the wall of the radiator opened up to each other, but didn't open up to the outside and leak externally (where it would have been seen). One interesting question is how did the stealership know there is an "internal leak", without remvoing this radiator and opening it up?
One possibility is that they're completely wrong on this diagnosis, and there's nothing wrong with the radiator/transmission cooler. But if they're right, then it seems like the only way they would "know" this information is that they have either seen it before, or have been made aware of it from Mother Chevrolet.
If their diagnosis is correct, is this going to become another Aveo timing belt fiasco? Unless this vehicle was hit, nothing should be able to affect this internal section of the radiator, which raises questions about a possible systemic defect. This radiator appears to be a new part in 2009, and common through 2011. Do all of these vehicles have radiator time bombs ticking away? Certainly hope this is not the case, but if I had one of these later Aveos, I would be digging around for more information about this.

[mralx152]

Presumably this is a leak such that the wall of the transmission cooler and the wall of the radiator opened up to each other, but didn't open up to the outside and leak externally (where it would have been seen). One interesting question is how did the stealership know there is an "internal leak", without remvoing this radiator and opening it up?
One possibility is that they're completely wrong on this diagnosis, and there's nothing wrong with the radiator/transmission cooler. But if they're right, then it seems like the only way they would "know" this information is that they have either seen it before, or have been made aware of it from Mother Chevrolet.
If their diagnosis is correct, is this going to become another Aveo timing belt fiasco? Unless this vehicle was hit, nothing should be able to affect this internal section of the radiator, which raises questions about a possible systemic defect. This radiator appears to be a new part in 2009, and common through 2011. Do all of these vehicles have radiator time bombs ticking away? Certainly hope this is not the case, but if I had one of these later Aveos, I would be digging around for more information about this.

what this guy said should help with the story your dealer gave you. honestly a radiator should not cost that much to me anyways. ive only paid 300 parts and labor on my honda.