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Originally Posted by
thankful_ragamuffin
Actually, he can only suppose he got ripped off. What if the few hundred miles he drove was enough for the fluid to be polluted by coolant from a bad trans cooler? As I said earlier, facts talk, B.S. walks. Having proof in form of a written report will show the presence of clutch material if it hasn't been changed.
So he has to try to present paid proof to those who have already screwed him?
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If dukeofmuffins went into the dealer with the attitude he shows in his posts, that is polite and succinct in his explanation of his concerns, I can't imagine any service manager, general manager or dealer principal not addressing his concerns.
Oh, but I certainly can. The dealership did it before, and they probably do it routinely. Why? Because it works. Ignorant laymen walk away defeated, because they are not experts. So why would the dealership not continue to do it again?
They probably will listen to his politeness and play him more, with more BS rationalizations about how there are other contributing and unprovable factors in his case. They are far more experienced at this game than he is.
No, he was (and maybe still is) ignorant, and they (and any dealership) can spout official BS excuses to flummox him. Those with a higher rank of expertise, having dominated him before with their BS "expertise" and plausible reason for any eventuality can and will do it again to him. Denial and self-protection are very prominent knee-jerk reactions in established business.
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If he went in with no clinical proof making wild accusations, you are right; the tendency to deny would kick in, along with an escort to the door and an invitation to never return. You seem to believe that everybody at the dealership has worked in concert to rip him off when it was probably one bad employee who, truth be told, ripped off his employer at the same time by collecting pay for a job he didn't do.
THE FISH IS ROTTEN FROM THE HEAD DOWN. The "loose cannon" assumption is often cited in business. I don't believe in the "one bad employee" rationalization that is usually used to protect those who run the operation. Such establishments like to blame their unethical behavior on the lowest ranking member of the business, and so they do. The lowest in rank gets to take the heat as a rationalization to cover for all those above them in the system.
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OK, the lab results have as much weight as the owner and technician's opinion...
No, they usually don't (unless the potential plaintiff is a skilled lawyer, which he obviously isn't), and as I said, that test alone won't prove his case.
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...but nobody but a moron will hire a lawyer over a $200 bill.
Yes, that's EXACTLY it, and that's the bottom line. It's not worth a legal battle, nor is it worth going back to the Mr. Badwrench dealership with 'his hat in his hand' to beg for some consideration from them. That is why his $25 is better spent by him in buying himself a gallon of tranny fluid, learning from this experience to keep his transmission fluid clean and not continuing to "throw good money after bad". Sometimes it is expensive to learn a lesson.
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The lab test costs $25, it is not the price of the Hope diamond.
Hey, the guy got fleeced before, and he's still not wise. If he is still a chump, getting another $25 out of him should be easy! But it is HIS money of $25, not yours to imply that it is chump change. You are still recommending how he spends it, but unfortunately that will not benefit his transmission any. You apparently work for a dealership.
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If the BBB files a case, the business owner has to respond or they get a black mark with the BBB. Most owners will usually give back the customer's money rather than fight it out.
In theory, perhaps - in the land of hopes and dreams. But in the real world, this isn't going to happen.
